Vodacom substandard company.

What a substandard low quality company. I did a insurance claim in November due to damage on my Galaxy s10. Vodacom sold me insurance with no access, now they claim they can not contact the insurance company.My phone is At Sandton City repair centre.. since then. No calls,no sms,no response from Nonke branch manager. I had to go purchase another phone. So who is to pay for that and what about the arrears on my account. But ofcourse you sms and call for outstanding account fees... You Vodacom has really downgraded yourself to the Worst service company.