TL
Tshepo L
1 reviews | Active since Mar 2022
16 Mar 2022, 06:04
Vodacom subscriptions debit orders
This is my first contract with Vodacom, it’s not even 6 months through, but I have been struggling with understanding what they putting additional to to my billing. There is content services and gamemine added for me to pay, I don’t have any subscription and they cannot even explain to me how I’m even subscribed or to what I subscribed for. I’m really disappointed, and I have never had such issues with other network provides before. This is uncalled for, my bill is adding up on a monthly R230 of things I don’t have knowledge of.
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Replies (2)
Vodacom's replyOfficial
16 Mar 2022, 06:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2022, 06:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Mar 2022, 11:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the content service charges on your March and proposed invoice(April invoice). The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that you will see charges on your April invoice, however we already processed the credit for the charges.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the content service charges on your March and proposed invoice(April invoice). The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that you will see charges on your April invoice, however we already processed the credit for the charges.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply17 Mar 2022, 11:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the content service charges on your March and proposed invoice(April invoice). The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that you will see charges on your April invoice, however we already processed the credit for the charges.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the content service charges on your March and proposed invoice(April invoice). The credit will reflect on your Vodacom account within 24 – 48 hours. Kindly note that you will see charges on your April invoice, however we already processed the credit for the charges.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,