DN
Desiree N
1 reviews | Active since Mar 2018
19 Mar 2018, 19:09
Vodacom subscriptions
Good day,
I'm having endless problems with Vodacom. My number was somehow subscribed to vlive and it's been using up all my airtime. I have cancelled all subscriptions but they say it takes 3 days. This has been happening for the past month and a half. Vodacom says they cannot do anything and I have to cancel subscriptions weekly. I cancelled subscriptions on Friday last week 16/03/2018. Saturday morning I loaded airtime and all of it was gone to subscriptions again. Please assist. Vodacom call center is of no use to me.
Awaiting your response. Desiree.
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Replies (2)
Vodacom's replyOfficial
20 Mar 2018, 06:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2018, 06:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Mar 2018, 18:00Dear Desiree
With regards to service request number *** as a once off gesture of goodwill we have credited R250.00 airtime to your cell phone number for the VLIVE subscription services charged from your airtime. Please note that VLIVE subscriptions are activated/initiated from your device and sim. In future to manage VLIVE subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions.
Kindly note that the subscriptions are currently cancelled.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply22 Mar 2018, 18:00
Official
Dear Desiree
With regards to service request number *** as a once off gesture of goodwill we have credited R250.00 airtime to your cell phone number for the VLIVE subscription services charged from your airtime. Please note that VLIVE subscriptions are activated/initiated from your device and sim. In future to manage VLIVE subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions.
Kindly note that the subscriptions are currently cancelled.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,