1 reviews | Active since Jun 2017

01 Oct 2020, 19:14

VODACOM SUBSCRIPTION THEFT

Yesterday I found out that I have been subscribed to 3 different content subscriptions since December 2018... and I've been charged R21 per day since. Naturally, i was pretty upset. I was told an investigation would be launched as I am 100% certain that I NEVER subscribed to any of these, never mind accidentally... on 3 different occasions? which is what the customer service agent imp**** on the phone. 20 minutes later, I received an SMS to say my query had been closed with no other information. Once again, I must call to find out feedback. ZERO apology from Vodacom, I was just told that Vodacom acknowledged that it was not me who subscribed and would credit my account with R1000 airtime???? Ummm...... let's do the math here, you people owe me WAY more than a R1000. I demanded to speak to a supervisor to hear the explanation for this theft from my account and how they calculated the refund?. Guess what.... IM STILL WAITING. Clearly already an admission of guilt on their behalf after admitting it was not authorized by me, so I have every intention of seekingegal advice on the matter. Vodacom you bunch of THEIVES. Totally outraged and disgusted.

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Replies (2)
Vodacom
Vodacom's reply02 Oct 2020, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Oct 2020, 09:20
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query was escalated to our content services team for further investigation. Our records indicate that they completed the investigation, assisted and provided feedback. Please see below response sent:

Dear Client. We have cancelled and blocked Content Service subscriptions. The charges are correct as they were initiated by your sim and device. As a gesture of goodwill, we have refunded you with R1287 airtime. Regards Vodacom Billing Division.

We apologize for the inconvenience 

Regards,

Vodacom Consumer Website Team

Best regards,