MC
Mark C

1 reviews | Active since Jul 2020

13 Jul 2020, 17:16

Vodacom subscription ****s.!!!

Not much more than a week ago July 1st 2020, I found out I was subscribed to a thing called Hunky Dory that had been charging me 10 rand a day since December the first 2019 so about 2200 rand for something I did not subscribe in any way means or form..!! Safe to say I was seriously ****ed off.!! They contacted me after lodging a complaint here on Hello Peter and after a lengthy discussion in which they promised to make sure I wouldn't be able to be subscribed to any further 3rd party subscriptions at my request they also reimbursed with 750 rand airtime, which still leaves me 1450 rands out of pocket, so that still doesn't settle what they stole from me through there very devious and underhanded subscription ****.!!!!!!!!! Now not much more than two weeks later I once again found out I was subscribed to another unwanted subscription that was once again deducting money from my account with out my permission.!!!!!!!!! All I think I am guilty of is not replying with a CANCEL to a message I received from vodacom even though I did not open the message or even entertain reading it, until I noticed I was receiving sms's pertaining to some game that I was not remotely interested in playing.!! I am so upset with vodacom I could spit blood.!! Vodacom are a slimy, under handed, ******* bunch of *******.!!! I highly recommend choosing another service provider unless you like being ripped of by a bunch of disgusting greedy ***'s.!!! I am appalled and disgusted by there blatant and shameless underhandedness.!! Do not support them they are a despicable nasty dishonest ruthless company.!!!!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply14 Jul 2020, 06:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Jul 2020, 12:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have reviewed your account and can confirm that content blocker service is active and you are not being charged for any subscription service.  Regards Consumer Website Team 

Best regards,