LvdW
Lindi van der Walt

1 reviews | Active since Apr 2020

10 Apr 2020, 22:43

Vodacom Subscription Hunky Dory Airtime Theft!

I recently noticed that my airtime has been vanishing without me actually using it. Upon closer inspection I realised a whole bunch of Add to Bill deductions on my Bill for the past 70 plus days. These deductions were for a minimum of R10 each. So somehow without me knowing someone has ****** more tgan R700 of my airtime. I tried the char bot option to resolve this without any success. I tried the 082 Customer Care line 082 135 and 082 111 but the both went unanswered. Then I googled how to stop potential subscriptions and found * 111# which showed I was subscribed to Hunky Dory. I never will and never have subscribed to any mobile subscriptions. So who authorised this daily charge on my Bill and how was it done without my approval or knowledge. How many people are you *****ing from on a daily basis??? I left feedback on your chat bot support follow up with all this information and have still not heard anything back.

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2020, 08:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team