AP
Adele P

1 reviews | Active since Mar 2018

05 Oct 2021, 17:08

VODACOM SUBSCRIPTION FUNDS TAKEN FROM INCORRECT ACCOUNT HOLDER!!!!

I have requested phone number *** to be removed from my account.As a change of ownership has been done and confirmed by Vodacom in April 2021.This has been a ongoing problem since April.My son has given his details and banking details for funds to be taken off his account.Vodacom is still **********ly taken subscription fees from my banking account for a number that does not belong to me.I was phoned and advised that everything has been addressed and sorted however the funds once again went off my account at month end.Vodacom I need this addressed and sorted out as a matter of urgency as his is a ongoing problem

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2021, 07:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team