AO
Antoinette O
1 reviews | Active since Sept 2015
18 Jun 2020, 11:06
Vodacom subscribtion ****
I noticed that my airtime was used without me making any calls or sending smses. Under *111# i noticed that i was subscribed to Hunkydory and FantasyFone. i have never in my life subscribed to these services or even heard of it, nor have i ever received any smses or notices from vodacom that this is being deducted from my airtime. I spoke to a consultant at vodacom who was not useful at all, saying i have been subscribed to this from June 2019!!! and gave me only a number to phone, again making it my problem. I am very angry as vodacom has NOT protected me from a 3rd party *****ING my airtime without my knowledge.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jun 2020, 11:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2020, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AO
Antoinette O's updateReviewer Update
18 Jun 2020, 18:03Thank you very much to vodacom who very quickly solved my query within hours, and i was credited with the airtime that i lost. i was very pleasantly surprised. Thanks again, i will stay loyal customer
AO
Antoinette O's update18 Jun 2020, 18:03
Reviewer Update
Thank you very much to vodacom who very quickly solved my query within hours, and i was credited with the airtime that i lost. i was very pleasantly surprised. Thanks again, i will stay loyal customer
Vodacom's replyOfficial
19 Jun 2020, 16:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You are most welcome.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2020, 16:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You are most welcome.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,