HS
Hailey S
1 reviews | Active since Nov 2013
06 Dec 2018, 14:50
VODACOM SUBSCRIBER COLLECTIONS LOW GRADE SERVICE DELIVERY!!!!!!!!!!!!!!
Vodacom admin department needs to be urged to get their business in order, because how can payment after more than 15 hours still not reflect on your side?? AFTER SEVERAL CALLS TO YOUR SUBSCRIBER COLLECTIONS AS WELL AS EMAILS TO A PROVIDED EMAIL ADDRESS, BUT STILL DOESN'T REFLECT, IT'S RIDICULOUS TO SAY THE LEAST........................AS THIS IS WITH HOLDING US FROM RECEIVING THE UPGRADE, WHICH I WAITED FOR 9 DAYS.....................................................................................................................I'M UP IN ARMS WITH VODACOM I REALLY DON'T KNOW WHAT AND WHY YOUR SYSTEM IS SO PATHETIC......
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Replies (4)
Vodacom's replyOfficial
06 Dec 2018, 16:07 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 16:07
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Hailey S's updateReviewer Update
06 Dec 2018, 17:29Your response means nothing!! Whenever payment is late you are quick to react, BUT when the payment is made it suddenly doesn’t reflect and neither do you attend to proof of payment to the email provided????!!!
HS
Hailey S's update06 Dec 2018, 17:29
Reviewer Update
Your response means nothing!! Whenever payment is late you are quick to react, BUT when the payment is made it suddenly doesn’t reflect and neither do you attend to proof of payment to the email provided????!!!
HS
Hailey S's updateReviewer Update
06 Dec 2018, 17:29Pathetic!!!!
HS
Hailey S's update06 Dec 2018, 17:29
Reviewer Update
Pathetic!!!!
Vodacom's replyOfficial
10 Dec 2018, 10:40 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was resolved. Regards Consumer Website Team
Vodacom's reply10 Dec 2018, 10:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was resolved. Regards Consumer Website Team