Vodacom Subscriber Collections

Ever since October 2020 that I did my upgrade on my Vodacom cell phone number, I have a problem with the amount owning on my account. First Vodacom did the wrong upgrade and the item was returned, then I struggle months to get them to acknowledge the return of the devices, then it took me still another 2 to 3 months to do the credit note on my account. In December I notices that I am in arrears of R750.00 I contacted Vodacom requesting proof of none payment because I went through my statements from 2018 December and could not find a none payment or under payment. No one return my request or phoned back, only the voice prompts of a promise to pay, which I am not going to use. Today I received a notice of a R 1360.38 outstanding. The outstanding amount just went up from R 750 to R 1 360 in 1 month, someone cannot do maths. Vodacom is useless. I need anwers or I go to court, I am done with arguments with idiots