Vodacom Subscriber Collections Contract from hell.

Vodacom Subscriber Collections department from hell people in that call centre don't know how to do their jobs , the have no idea what they doing and they very unprofessional , they have no idea what customer service is and how to assist clients with their queries and resolve them, i have been emailing and calling their Vodacom Subscriber Collections/legal department. i had two contract with them which were paid up in the month of February this year and still my information regarding these accounts that were owing and now paid up has not been updated on my profile on credit bureau(ITC) this has been ongoing since the month of February, i call the call center and they transferred to their attorneys (Hammond Pole attorneys)who also don't know what their doing , they gave me an amount into their bank account, which i did payed into their bank account when i called them back they told me Vodacom had taken my account back, it has been a struggle from one place to another and no one who wants to take responsibility and resolve this query its ridiculous and frustrating as this is affecting my credit profile, Vodacom yet again fails to assist serving their customers, this is not my first incident and i had to go through extreme lengths to get my billing query resolved, its disgusting of this unprofessional. cause i was given a paid up later then a month later a letter advising me i'm still arrears when I call their Vodacom Subscriber/legal Collections call center one agent will transfer me to their attorneys (Hammond pole attorneys) which they also cant assist me, then when i call back the Vodacom Subscriber Collections/legal department again another agent informs me both of my contract have been paid up and that they have updated my information which they never do when i check my ITC profile is still showing i am owing them the amount i paid them, its frustrating for such a big network company to be so unprofessional and can't service their clients,