VODACOM SUBSCRIBER COLLECTION - INCOMPETENCE AT ITS BEST!!!!!!

I have left South Africa (for good) in March 2019, and have in March 2019 settled my VODACOM bill, gave written notice to terminate my account, and have physically destroyed my SIM card.

Since then then there has not been any communication from VODACOM, now, 1 year later I receive an e-mail from *** with a letter of demand threatening me to hand me over to a collection service and taking legal actions against me.

I have rep**** to them that I would want to resolve this issue amicable and that I will pay whatever is due to me, but I will not pay for services that I have not received and requested therefore a detailed invoice from them.

There reply is that unless I send them my ID number they can not help me.

When I did the RICA I had to supply my ID to them, when I opened my account with them I had to supply it again - what are they doing with the information?

It is not legal to ask for sensitive information to be requested over the internet (data protection act) - further more does their mail have a caution that the e-mail originated outside the VODACOM domain - which by itself is a problem.

Under the circumstances, I am not willing to provide them with more information and if VODACOM does not want to resolve it amicable then they need to hand it over for collection.

Good luck to them to get the money from me being overseas!