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TK
Thanduxolo K

1 reviews | Active since Feb 2022

17 Feb 2022, 16:16

Vodacom subscribe on your behalf for additional data then bill you for it

I think this company and it’s agents are *******. I have a contract with Vodacom of which I’m suppose to be paying R300 out of the blue for the fourth time now they tell me that somebody subscribed for some date that added up a total of R1400 . Yet I know very well that the cards are on my drawer not being used, i then ask why wasn’t I asked to verify the purchase of the data they give me all sort of stories. Bottom line is I would never advise anyone to take a contract with Vodacom because now I’m sure that it’s Vodacom that busy subscribing and authorising the subscription on my behalf because both of my contract cards are with me and they not in use or inserted to a mobile phone or router I can not wait to finish this contract

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Replies (2)
Vodacom
Vodacom's reply17 Feb 2022, 18:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TK
Thanduxolo K's update21 Feb 2022, 18:07
Reviewer Update
Which is nonsense did you look how much more I have to pay to finish the contract under R2500 and the SIM cards are not in use they in my drawer nobody activated such but you and you agents you guys are ******* and over the weekend three more people confirmed that same thing happens to them one more at work confirmed today and told me before I could actually tell him what your consultant send before I said anything which is what I was told as well and I was so happy when we actually blocked a new client you could have had because your people are ******* we work very hard for our money you don’t know what expenses we have for you to just active things on our behalf you taking food from our families. This is the 4th time this is happening to me and the last consultant I spoke to. I told her to block any feather activities on the contract. But no not with Vodacom because you know best I’m sick and tired of you I wanted to upgrade I will go to another service provider you ***** from your own customers you guys are unprofessional