1 reviews | Active since Nov 2020
Vodacom submitting ********** debit orders to my bank.
After months of struggling to get the money back from Vodacom, that they owed to me... they have once again debited my account.
1. I did not sign a bank declaration for the debit to run 2. The contract I am being charged for was canceled March/April 2020 3. Vodacom owed me the amount of R 3224.78 4. after months of struggling I got my money back after complaining on Hellopeter 5. Now we are in 2021 and Vodacom has debited R 718 .75 from my account 6. The Last statement received after refund stated that I owe nothing to Vodacom 7. Debiting my account for a contract that has been canceled, by means the bank declaration is not valid anymore and Vodacom has no legal right to debit my account for that contract.
Worst service provider....
I did receive a phone call from Vodacom. At first, someone would call, and then drop the call after only ringing about two times... Luckily we were fast enough the second time to answer at lightning speed...
Vodacom was unable to inform me why I have been billed.
Vodacom agreed that the debit was ********
But said they will escalate... (if I had R 1 for each time I heard them say that, I would solve world hunger)
Here we are again about 2 weeks later with no feedback at all!
I did receive a phone call from Vodacom. At first, someone would call, and then drop the call after only ringing about two times... Luckily we were fast enough the second time to answer at lightning speed...
Vodacom was unable to inform me why I have been billed.
Vodacom agreed that the debit was ********
But said they will escalate... (if I had R 1 for each time I heard them say that, I would solve world hunger)
Here we are again about 2 weeks later with no feedback at all!