SS
Siphiwe S
1 reviews | Active since Aug 2020
07 Feb 2026, 11:11
Vodacom Submitting an incorrect default with credit bereau.... Clearscore
On the 2nd February, 2026. Vodacom debited my bank account as they normally do.... I checked my clear score account and it shows that vodacom listed a default for the month february, now for that reason my score went down by about +7points.
The debit is adjusted by Vodacom on a monthly basis and it was paid. I don't understand why they would damage my record after having been a client for years.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Feb 2026, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2026, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Siphiwe S's updateReviewer Update
10 Feb 2026, 14:56No response from Vodacom yet - Complaint was sent on the 7th... We are talking someone's record getting spoiled because someone didn't do their job correctly... I have supported Vodacom to a point where i had 7 contracts... I deserse the attention - ***
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Siphiwe S's update10 Feb 2026, 14:56
Reviewer Update
No response from Vodacom yet - Complaint was sent on the 7th... We are talking someone's record getting spoiled because someone didn't do their job correctly... I have supported Vodacom to a point where i had 7 contracts... I deserse the attention - ***
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Siphiwe S's updateReviewer Update
11 Feb 2026, 11:42I have checked on my Nedbank app with is linked to Experian... I can confirm that it shows that i did not pay. My Vodacom statement shows that i paid which offcourse the debit did go through... My worry is the damage caused especially since i am in a process of applying for a home loan... I am concerned that you also do not know that Clearscore gets it's information mainly from Experian. Please sort out this mess and have the bustard response in order...
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Siphiwe S's update11 Feb 2026, 11:42
Reviewer Update
I have checked on my Nedbank app with is linked to Experian... I can confirm that it shows that i did not pay. My Vodacom statement shows that i paid which offcourse the debit did go through... My worry is the damage caused especially since i am in a process of applying for a home loan... I am concerned that you also do not know that Clearscore gets it's information mainly from Experian. Please sort out this mess and have the bustard response in order...
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Siphiwe S's updateReviewer Update
11 Feb 2026, 11:57Dear Vodacom are you aware that your incompetance might cost me finance approval for the next six months... I need the unfair listing removed asap > fix it please
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Siphiwe S's update11 Feb 2026, 11:57
Reviewer Update
Dear Vodacom are you aware that your incompetance might cost me finance approval for the next six months... I need the unfair listing removed asap > fix it please
SS
Siphiwe S's updateReviewer Update
12 Feb 2026, 12:35I have tried to sort this mySelf and this is the response as below - From Experian
Dispute Invalidated: EXP***1-CD157416 - Dispute incorrectly loggedInbox
*** | 12:26 PM (6 minutes ago) | |
to me
Good day
Thank you for contacting Experian.
Please provide us with a letter from the credit provider stating that you have never missed payment for the disputed months, unfortunately without the letter we will not be able to assist in removing the missed payment.An account will be reported as being in arears where the consumer makes the payment one day or more after the agreed payment date or when they are paying less than the original agreed instalment. The allocation of the payments is system generated and the system recognizes the payment after due date, regardless of how long after due date the payment was made, as being in arrears for the particular month.
Dispute Invalidated: EXP***1-CD157416 - Dispute incorrectly loggedInbox
*** | 12:26 PM (6 minutes ago) | |
to me
Good day
Thank you for contacting Experian.
Please provide us with a letter from the credit provider stating that you have never missed payment for the disputed months, unfortunately without the letter we will not be able to assist in removing the missed payment.An account will be reported as being in arears where the consumer makes the payment one day or more after the agreed payment date or when they are paying less than the original agreed instalment. The allocation of the payments is system generated and the system recognizes the payment after due date, regardless of how long after due date the payment was made, as being in arrears for the particular month.
SS
Siphiwe S's update12 Feb 2026, 12:35
Reviewer Update
I have tried to sort this mySelf and this is the response as below - From Experian
Dispute Invalidated: EXP***1-CD157416 - Dispute incorrectly loggedInbox
*** | 12:26 PM (6 minutes ago) | |
to me
Good day
Thank you for contacting Experian.
Please provide us with a letter from the credit provider stating that you have never missed payment for the disputed months, unfortunately without the letter we will not be able to assist in removing the missed payment.An account will be reported as being in arears where the consumer makes the payment one day or more after the agreed payment date or when they are paying less than the original agreed instalment. The allocation of the payments is system generated and the system recognizes the payment after due date, regardless of how long after due date the payment was made, as being in arrears for the particular month.
Dispute Invalidated: EXP***1-CD157416 - Dispute incorrectly loggedInbox
*** | 12:26 PM (6 minutes ago) | |
to me
Good day
Thank you for contacting Experian.
Please provide us with a letter from the credit provider stating that you have never missed payment for the disputed months, unfortunately without the letter we will not be able to assist in removing the missed payment.An account will be reported as being in arears where the consumer makes the payment one day or more after the agreed payment date or when they are paying less than the original agreed instalment. The allocation of the payments is system generated and the system recognizes the payment after due date, regardless of how long after due date the payment was made, as being in arrears for the particular month.