VODACOM - Stupidity / *****s / Arrogant

<p>Dear Mr. / Ms incapable of doing your job.</p> <p>Barely an hour since I send my first message on HelloPeter I received a response from Vodacom, or the *****’s as I will now call them.</p> <p>It takes you days on end to call me after all my complaints logged, and still you are to useless to return, but heat the water on a social page and you return ASAP - Unfortunately with an even poorer response.</p> <p>You are indeed incapable of being called a cellular service provider; I will take this matter even further, that’s a promise today, and I will go to extensive lengths to do so, I will **** you on all social media platforms possibly known to man.</p> <p>You reply with an email once again after I ASKED prominently to contact me by phone, probably because of you incompetence you are too scared to speak with me directly, as verbally you won’t have any answers for me, no its easier to rather hide behind your computer screen. It shows what a pathetic service provider you are, not showing any interest in what quarries your customer might have and possibly helping them best you can.</p> <p>I quote once again your arrogant reply:</p> <p>“We have reviewed the data usage on your mobile number ********** 864 and after a thorough investigation, it was confirmed that the data usage and the billed amounts are true and correct.</p> <p>As Once Off Goodwill Gesture we have written off the data charge refer to Service Request 1- ********** ********** & 1- ********** ********** .</p> <p>Kindly be advised that we do not monitor nor record website and URL information, however on your device, you would be able to see which applications and websites were used.”</p> <p>You say as a goodwill gesture you will refund me R128.19. Do you want me to laugh?</p> <p>You take, or rather ***** R574.63 from me but as a “goodwill gesture” you will credit me R128.19. I guess that’s the response I should have expected because if you are so *********** in doing your work you probably don’t know how to do basic math as well.</p> <p>ONCE AGAIN, AND I WILL PUT THIS DOWN IN CAPITAL LETTERS AS YOU, VODACOM DON’T SEEM TO UNDERSTAND MY ISSUE OTHERWISE:</p> <p>For the month of July I had a 10GB data bundle. I utilized 5GB (I’ve got a monitoring app as well as the number YOU VODACOM provided me with to check balances *111*502#</p> <p>So start of Aug 2017 I have a bundle of 15GB, WICH MEANS IT CARRIED OVER TO AUGUST, or are you to mentally challenged to understand this? It seems everything one does needs to be s****-fed to you VODACOM.</p> <p>Now please tell me HOW can you charge me R574.63 for data if I had 5GB left?????????</p> <p>I guess you can’t, because you are INCOMPETANT.</p> <p>One has got an active DATA Bundle of 5GB remaining at the end of the month, but you still have the audacity to charge me R574.63 on top of my current account, for data usage. It’s pathetic, and then you have the arrogance to tell me as a good will gesture you will credit me R128.19?????????????</p> <p>Please consider starting a circus, your pathetic network will greatly benefit them.</p>