MG
Margie G

1 reviews | Active since Nov 2017

30 May 2018, 08:38

VODACOM STUFFS UP AGAIN! !

.... and VODACOM does it again.. and not in a good way!! Why do you feel you can change my monthly fixed amount each month! Get it right Vodacom. I have paid the amount that was agreed upon so don't you dare suspend my line. .. again! For both my cell phones, the amount payable each month is R245.22 for the Smart Top Up S, yet you have the audacity to change it to R286.09???? My total monthly bill (includes the Smart Top Up, Discount, Sim Ins and VAS should be R176.58 for each phone . Get it right VODACOM, this is a monthly battle with you... Each month a different story!!!

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Replies (1)
Vodacom
Vodacom's reply30 May 2018, 08:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team