LP
Llewellyn P

1 reviews | Active since Apr 2015

16 Nov 2020, 11:04

VODACOM - Stuck with my cancelled contract and no assistance received

I have been stick with a vodacom contract for over 2 years now. The contract was upgraded and I never received a sim card. After numerous failed attempts I finally got a sim card after 16 months.

No the problem is that the contract was scheduled to end in July and I gave my 30 days notice. Since then I have spent hours on numerous calls trying to cancel this contract as I still receive invoices and statements. I am also now listed as a bad debtor and this effects my profile with FNB. I have asked for the recordings all the way from July as this is my legal right. No person ever calls to discuss this matter but they are quick to call and discuss the outstanding amounts. I have also called the cancellations department and have since received about 3 different end dates for my contract. How bad is the systems at Vodacom that they cant event get the legality right.... PLEASE can anyone assist me with getting this contract out of my life.

0
Replies (2)
Vodacom
Vodacom's reply16 Nov 2020, 12:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LP
Llewellyn P's update23 Nov 2020, 10:38
Reviewer Update
Your team keeps on calling and as soon as I answer the call drops. This is a joke if you think you can register a call for a few seconds just to say that you tried to get in contact with me. Also you keep on calling on the alternative number after I asked to call me on my direct line which is listed with you as well. Get your house in order Vodacom