RE
Rachelle E

1 reviews | Active since Jan 2024

16 Jan 2024, 19:31

Vodacom Struggles with Critical Thinking

Just like in my Paypal review, published before this one, if I could give less than half a star, I would.

My SIM has been struggling to receive and send SMS's for days now, I call Vodacom, they give me the same answer every single time I call. Restart your phone, do this, check your settings, yappa yappa yappa. I call a few times, because apparently, like Paypal, they also lack some critical thinking skills. What happens? They block my number due to an unusual amount of calls. Thank you so much Vodacom, for absolutely nothing. This has got to be the ****tiest customer service portal I have ever had to deal with. If it weren't for Paypal, I'd say you were the most pathetic. There's your silver lining.

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2024, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RE
Rachelle E's update17 Jan 2024, 13:03
Reviewer Update
Good day Vodacom. I have already moved my details to another service provider in the time it took to get someone to notice or do anything regarding the problem. That is the evidence I needed that it was definitely time to end my time with Vodacom. Please do not contact me, as there is no need.