Vodacom struggles to pay R6077 claim. Vodacom are *********

Vodacom are *********, I have policy with them from early 2017. I have never skipped any premiumsince 2017 till today. One of my family that was covered for R6077, passed away. I am paying R356 monthly. They struggling to pay R6077 worse part the money that I've paid it's more than the money I am claiming. I have sent all the documents to their email. I don't know how many time I have sent the email ( probably more 6 times) with different desktop. They always giving me excuses that they not received the email, sometimes they say theyre assessing my documents or investigating. I wonder what they investigating, I wonder if they're forestic or police investigators. I have been claiming since the 6th of the March till today. There's no outcome. They're evening avoiding me. Big business like vodacom fails to pay R60000. I sent the email to ***...... Someone promise to send her personal email for me to forward the documents to her,I am still awaiting from last week Thursday.