1 reviews | Active since Feb 2017

21 Feb 2017, 10:10

Vodacom struggle

<p>I’ve been struggling for over 2years now to get my money back from Vodacom which opened 2 numbers unauthorised in my name and stole my money each month through a debit order. Each time they say they will sort it out, each time I send my id copy and affidavit, and they never call me back as they say they will. Each time they say they will stop the debit order and will handle the case so I can get my money back, never happens. I don’t know what to do and it’s so frustrating……… </p>

0
Replies (1)
Vodacom
Vodacom's reply21 Feb 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team