1 reviews | Active since Jan 2017

18 Oct 2018, 10:58

Vodacom Strikes again!! - Making upgrades difficult AF!

So once again Vodacom manages to disappoint again. After the call centre basically begged me to renew my data contract; i agreed.

They said that i need my ID when the couriers deliver; which i had... before the courier got here i get an sms saying that they need ID and Proof of Residence but i had already been at work.

So, now the courier has to leave and i did not get my Data Router - Thanks Vodacom!

FYI..... it's the 21st Century.... I rent and do not own so i do not have any Utility Bills with my name on it. All my statements get emailed to me; I am not a commissioner of auths so it's a ****** mission to get any printed document to be stamped by a commissioner or by the police.

So i'll make it easy for you guys... please cancel my contract. I merely renewed it and i am sure as hell not going to put any effort in to continue using it nor to get the upgrade.

Have a great day.

I have been with Vodacom for 10 years + but the last 2 years you guys have given me the worst service ever. So i will definitely be moving SPs in December.

0
Replies (1)
Vodacom
Vodacom's reply18 Oct 2018, 11:33
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team