Vodacom strikes again

I upgraded my phone in Feb by preorder. When i did my upgrade the system didn't seem to process it and hanged. I went back online and redid my upgrade. Afterwards I received 2 confirmation smses. For fear of a duplicate i confirmed the one order and declined the second. Soon after i received confirmation of my order and received my phone. 2 days after receiving my phone i received another sms stating another order is on the way. When i went to check online i saw that Vodacom had taken it upon themselves to open a new account for me. I logged a call with the transporter immediately and stated that this new order wasnt for me. I also phoned vodacom whereby I was advised to merely return the new order and the new contract will be cancelled. Having had really bad experiences with vodacom in the past i phoned again to make sure of the facts. I was transferred from pillar to post and eventually was assisted and told that the device i had initially accepted was the new contract device and the device currently on delivery was for my initial upgrade. I then phoned the courier to arrange redilvery of the second order and collection of the first order. Yesterday I received confirmation that the first order was returned to vodacom and that if i want to follow up i need to call after sales services, a nr which does not work not even when i am transferred to the nr via their call cente. I didn't mind phoning 5 to 6 times and having to tell this complicated story over and over again, i didn't mind having to drive home and back and making arrangements to get my device and having to wipe the first device, i didn't mind any of the admin this caused me thus far and for future i dont mind having to tell this story again when i phone them for the second time today. I do mind that they opened a new account on my name without my request without a call without me clicking indicating asking for or even hinting at the fact that i want I new account. I mind the fact that i am almost 100% sure that I will need to stop my debit order at the end of this month as the money will be deducted from my account.

PS i asked for a service request nr or a reference nr for this cancelation however never received one.