1 reviews | Active since Feb 2010
Vodacom Strikes again, and couldn't care less!
<p>For five days I have been unable to load a date bundle. Was told it would be resolved within 1 - 48 Hours. </p> <p> </p> <p>Get given reference numbers that dont exist or agents cannot find them.</p> <p> </p> <p>Get cutoff after being on hold for half an hour. Please see attached. </p> <p> </p> <p>Agents dont log calls and give **** references, namely 1- C312ZGR. </p> <p> </p> <p>Been out of bundle for a week and I can assure you I wont pay these charges. Team Leaders have assured me I wont be charged.</p> <p> </p> <p>Had it with Vodacom and are actually begging Cell C to please buy me out, please!!</p> <p> </p> <p>Had it with you. </p> <p> </p> <p>YOu dont care for your customers and all you can do is put them on hold. </p> <p> </p> <p>Spoken to three team leaders since sunday. Get told today I only logged a call yesterday(thursday). See attached. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom part 2….on my other line!
Call centre Reference: - 1- ********** 6903
On Saturday I received a sms informing me that my call limit has been reached and my line has now been locked.
I contacted customer care who informed me that I was out of bundle and my data charges were R1900.00 and hence my line has been locked.
Please see screenshots attached.
On Thursday at 02:21 I received an out of bundle notification.
On Thursday at 02:24 I loaded a 1 Gig Just4U bundle for 7 days at R79.00. Vodacom sent sms confirmation thereof.
On Thursday at 02:24 I confirmed that my gig has been loaded by doing a *111# balance check.
Vodacom confirmed that I had a gig loaded.
The screenshots prove this.
Since Thursday I have had no notification advising me that 500meg had been used. I did not receive an out of bundle sms notification.
Added to this I have either an R600.00 or R800.00 soft lock limit on my line.
I did not receive a 50% notification of my call limit being reached.
I did not receive a 75% notification of my call limit being reached.
I did not receive a 90% notification of my call limit being reached.
This now means that both of my lines on contract have data issues and the other issue is still not resolved 7 days later.
I cannot even receive a cancellation quotation from Vodacom.
I cannot even receive an itemised billing from Vodacom for the supposed Data usage.
I WANT MY QUOTATIONS AS I AM NOW COMPLETELY DONE WITH VODACOM AND WILL PAY OFF THESE CONTRACTS AT THE END OF THE MONTH.
Been with Vodacom since 2004. My current monthly spend is between R3000.00 – R3500.00. I am taking this business elsewhere. If you look at our lines, our data has been switched off. I have only used it to activate Cell C data bundles. I have purchased a router from Cell C and once my lines have been corrected, I will pay them in full and move on.
Vodacom part 2….on my other line!
Call centre Reference: - 1- ********** 6903
On Saturday I received a sms informing me that my call limit has been reached and my line has now been locked.
I contacted customer care who informed me that I was out of bundle and my data charges were R1900.00 and hence my line has been locked.
Please see screenshots attached.
On Thursday at 02:21 I received an out of bundle notification.
On Thursday at 02:24 I loaded a 1 Gig Just4U bundle for 7 days at R79.00. Vodacom sent sms confirmation thereof.
On Thursday at 02:24 I confirmed that my gig has been loaded by doing a *111# balance check.
Vodacom confirmed that I had a gig loaded.
The screenshots prove this.
Since Thursday I have had no notification advising me that 500meg had been used. I did not receive an out of bundle sms notification.
Added to this I have either an R600.00 or R800.00 soft lock limit on my line.
I did not receive a 50% notification of my call limit being reached.
I did not receive a 75% notification of my call limit being reached.
I did not receive a 90% notification of my call limit being reached.
This now means that both of my lines on contract have data issues and the other issue is still not resolved 7 days later.
I cannot even receive a cancellation quotation from Vodacom.
I cannot even receive an itemised billing from Vodacom for the supposed Data usage.
I WANT MY QUOTATIONS AS I AM NOW COMPLETELY DONE WITH VODACOM AND WILL PAY OFF THESE CONTRACTS AT THE END OF THE MONTH.
Been with Vodacom since 2004. My current monthly spend is between R3000.00 – R3500.00. I am taking this business elsewhere. If you look at our lines, our data has been switched off. I have only used it to activate Cell C data bundles. I have purchased a router from Cell C and once my lines have been corrected, I will pay them in full and move on.
And the first part of my problem has still not received any attention.
And the first part of my problem has still not received any attention.
Vodacom has not rep****!
Vodacom has not rep****!
Still waiting for Vodacom to reply. They say they have here but nobody has contacted me about my second query.
Only the first. As of today Vodacom has still not even fulfilled one of their commitments to me.
Still Waiting for:- Itemised billing, data bundles to be loaded, cancellation quotations.
Still waiting for Vodacom to reply. They say they have here but nobody has contacted me about my second query.
Only the first. As of today Vodacom has still not even fulfilled one of their commitments to me.
Still Waiting for:- Itemised billing, data bundles to be loaded, cancellation quotations.
Still Waiting
Still Waiting
Still waiting
Still waiting
Faiek Mohamed has assisted me with this query.
Thank you very much Faiek. The account has not yet been credited as per our correspondence but as you have kept your word with everything else, I am sure this will happen.
Thank you for your help Faiek.
Faiek Mohamed has assisted me with this query.
Thank you very much Faiek. The account has not yet been credited as per our correspondence but as you have kept your word with everything else, I am sure this will happen.
Thank you for your help Faiek.