NL
Nicole L

1 reviews | Active since Jul 2025

18 Dec 2025, 19:48

Vodacom strikes again

Vodacom strikes again!!!

I was sold fibre in July 2025, it was installed and never connected, 2 months of battling for feedback, then the Vodacom technician asks me for petrol money to come fix fibre connection.

I get billed double the installment amount even though I did not use 1mg of data!!:eventually Vodacom gets a very rude and pushy client manager to call me who tries to tell me the double installment will not be refunded, I complain some more and eventually fibre is cancelled and money reversed even though bank charges weren't.

The box was never collected from me and the wires Vodacom removed for my electric gate were never re connected so I have to get out my car to open and close my gate which is dangerous!

It's been 3 months since this nightmare happened. Today the 18th December I get a final demand message from HP Attorneys to tell me Vodacom has handed me over for unpaid debt which is now impacting my credit score negatively when my contract was cancelled in September!!!

I phoned to complain but now I have to wait for a call from Vodacom which has still hot comen!!!!

Worst service ever!!! Stay away from Vodacom

0
Replies (1)
Vodacom
Vodacom's reply19 Dec 2025, 09:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team