LW
Lehlohonolo W

1 reviews | Active since May 2016

31 Jul 2017, 04:29

Vodacom strikes again

<p>On Tuesday after speaking to vodacom about disappearing data I had over 1GB remaining on my account and I was advised to download my data manager which I did (I downloaded it via itunes and synced it to my phone) all was good and well until last night, when I received an sms notifying me I have 48 MB so I checked my balance and to my surprise it was true,so I checked on my data manager and it showed that since speaking to vodacom I had used 699MB and not my entire data?? So my question is are you still going to deny that data goes missing?? Your app shows that I used 699MB out of 1.2GB then where did the rest go??

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2017, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team