Vodacom strikes again!!

I was informed by vodacom that I was due for an upgrade via e-mail and sms. Therefore, I went through and upgraded.

I receive my invoice for the upcoming month, which I almost fell off my chair seeing it. I was still paying fir the old handset never mind the new handset and contract.

When contacting vodacom, they stated that the contract was in actually fact not due for an upgrade and I still had a year to pay off. This all took place at the end of 2018. I have now tried to contact them numerous amounts to ensure that this month is in actual fact my last month for the old handset, however, you are unable to speak to human never mind a consultant as everything is voice prompt and no selection to get through to a consultant.

My frustration is running high as it is always your responsibility to endure you cancel things etc. but how can we, when we can’t even get through to you!

Utterly disappointed!!