DI
Devon I

1 reviews | Active since Dec 2012

25 Jun 2019, 01:24

Vodacom strikes again!

Currently I am in Thailand. I would please like to know from Vodacom how they are billing me for using their services if my SIM card is not in use? I have been using a Thai SIM card to avoid unnecessary billing from Vodacom but it seems Vodacom enjoys adding money to my bill for absolutely nothing. This is ****************. I have been monitoring my app to see what Vodacom would do and truth be told they are adding stuff like voice roaming, data roaming and sms roaming to my bill and my SIM card is not active. I have one bill for R1121 and this month it seems like they would like to charge me R828 for services I am not even using. Please stop this now Vodacom. Please contact me via email as I am not going to put my SIM card into my phone as I will then get another bill of R600 added to my bill for nothing. I’m not paying for things I’m not using hence the reason I got a temporary sim here.

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2019, 07:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,