1 reviews | Active since Oct 2016
Vodacom strikes again...
I posted a review on 12 Feb, which was responded to within 12 hours. However the standard response was received - "We will look into this". My original issue was as follows "I have been paying insurance on 2 devices via Vodacoms insurance. Now when I claim they tell me I can only have one device insured... so why are you taking premiums for 2? It has not been an issue until I claimed. The 2 device premiums were even moved to my business contract last month... please explain? And best I am able to claim for what I have been paying for." Since visiting a store and asking them to check my account - the only thing that has been done is that the premiums for my one device have suddenly been removed. But what is happening to my claim Vodacom? Nobody is giving feedback on that. And you still have the device needing repairs or replacement. What is the delay?
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,