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1 reviews | Active since Aug 2016

22 Dec 2018, 13:34

Vodacom Strikes again !!!!!!!!

Well its been a few years and Vodacom strikes again over the festive season, im disappointed to say the least and this just after upgrading , i have three contracts with them and have been a customer for well over 8 years and yet still after every upgrade there is always something that goes wrong.........you go to your local vodacom shop you ask them if you are eligible for upgrade they tell you that you are only to get a massive bill a month later ,so you phone customer care and they tell you to your surprise you were in fact not eligible for an upgrade .......i left it as is beacuse you know its Vodacom by now their professionalism is nothing new. but what really really got me today is the sms i got stating im in arrears after calling them twice on Thursday and downloading a statement that said im not in arrears ........its Christmas i already did my Christmas shopping i was assured i dont owe them anything only for them to ***** up my Christmas again ......if you want a honest review you'll get better service from a rock i have a good mind telling them to stick their contract and all their devices

0
Replies (4)
Vodacom
Vodacom's reply22 Dec 2018, 13:56
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team          

Best regards,

Vodacom
Vodacom's reply22 Dec 2018, 13:57
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply22 Dec 2018, 16:30
Official
Dear Francois, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We tried contacting you today on numerous attempts and you were not available. Please let us know if you still require assistance with your query.  Regards Consumer Website Team(SA)    

Best regards,

's update24 Dec 2018, 14:23
Reviewer Update
I were travelling at the time you tried contacting me, but I don't see how vodacom will be able to resolve my issue over the phone my problem was not with paying but with the way vodacom conducts business, at this point I feel like cancelling all my contracts and moving to another service provider and i was at Vodashop now again trying to pay my bill which they were not able to assist me with the lady gave me a number for the accounts department which i phoned now only to be told i have to pay a penalty for late payment, my blood is boiling where I sit cos i must i pay vodacom if they cant even explain how to pay them over the internet and you cant pay them at their branch .... im not renewing my contracts with vodacom again the lack of professionalism is mindblowing