1 reviews | Active since Jan 2017

04 Oct 2018, 08:57

Vodacom strikes again

I've stopped receiving sms's for when my data-bundle is about to be depleted (eg. you have 300 mb left etc) and now all I receive from you is how much my out of bundle data has cost me, because you don't even sms me when my data bundle is indeed completely depleted. I consider this as totally ********* as well as *******, as you are charging me for a service I am not aware that I am using.

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2018, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Oct 2018, 08:41
Official

Dear Divan

We tried calling you with regards to your query, however we were unable to get hold of you after numerous attempts.

Kindly let us know should you need further assistance or contact our customer care line on 082 135.

Regards

Vodacom Consumer Website Team

Best regards,

's update05 Oct 2018, 08:44
Reviewer Update
No, you did not, as I have no calls from you in my call log.