Vodacom strike (me) again

I am VERY upset with the current situation.

Vodacom claim that I have not paid for this month however I have paid R 1300 on the app. In addition, my bill clearly illustrates that I 'supposedly' owe over R5k when I do not. Before I paid the R1300 it was over R7k! I called 135 and spoke to a consultant he says:

1. I do not owe the amount shown below 2. I have not made any payments this month

As a result both of my lines have been suspended. No one can tell me if the payment I made is reflecting and why it shows one figure on my side and another figure on the other.

This is simply unacceptable as the reports are inaccurate and as a result I look like the poor client when in fact Vodacom is at fault here!

Please advise.