Vodacom Strike again
Vodacom strikes again. I allowed a relative to make use of a sim catd on my account. Some how she has managed to to order a recurring data bundle costing R540.00 per month. This was done without any notification to me, the primary account holder, which is me. In that she has now acceessed the bundle the charges can't be reversed! Be very careful with Vodacom as they appear to be a self governing company without ethics!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Dec 2019, 06:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2019, 06:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
05 Dec 2019, 09:17Good Morning,
Once again this is becoming rediculous.
I received a response from Vodacom via Hello Peter saying that I woild be contacted forthwith. Still no contact from Vodacom.
Secondly I receive a SMS from Vodacom that says that my query that was supposed to be escalated has been closed! How is this possible with no contact from Vodacom!!
What is going on.
A very disgruntled subscriber.
Once again this is becoming rediculous.
I received a response from Vodacom via Hello Peter saying that I woild be contacted forthwith. Still no contact from Vodacom.
Secondly I receive a SMS from Vodacom that says that my query that was supposed to be escalated has been closed! How is this possible with no contact from Vodacom!!
What is going on.
A very disgruntled subscriber.
's update05 Dec 2019, 09:17
Reviewer Update
Good Morning,
Once again this is becoming rediculous.
I received a response from Vodacom via Hello Peter saying that I woild be contacted forthwith. Still no contact from Vodacom.
Secondly I receive a SMS from Vodacom that says that my query that was supposed to be escalated has been closed! How is this possible with no contact from Vodacom!!
What is going on.
A very disgruntled subscriber.
Once again this is becoming rediculous.
I received a response from Vodacom via Hello Peter saying that I woild be contacted forthwith. Still no contact from Vodacom.
Secondly I receive a SMS from Vodacom that says that my query that was supposed to be escalated has been closed! How is this possible with no contact from Vodacom!!
What is going on.
A very disgruntled subscriber.
Vodacom's replyOfficial
09 Dec 2019, 15:55 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2019, 15:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,