1 reviews | Active since May 2016

16 Aug 2016, 08:13

Vodacom Stress Unacceptable

<p>I cancelled an upgrade that was done online, which was unsuccefully delivered and returned back to vodacom warehouse in the 15th of June. Its been 2 months since the request was loaded for the upgrade to be cancelled so I can apply for a new upgrade to date the request is still not completed and I can upgrade or cancell the contract. Funny enough no one in the whole of transnet is anle to assist.</p> <p>How the hell should I deal with this matter.</p>

0
Replies (3)
Vodacom
Vodacom's reply16 Aug 2016, 09:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Aug 2016, 09:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Aug 2016, 11:04
Official

Dear Client.

Our records reflect that the upgrade was reversed and the term dates were changed.

Kind regards

Vodacom Consumer Website Team