Vodacom strategically makes it impossible to get through to a cancellations agent

The below email was sent to Vodacom on 10 November 2023 and to all these recipients:

*** Makhura, Gibraltar, Vodacom South Africa • *** Vanda, Lindiwe, Vodacom South Africa • *** *** *** ***

Dear Mrs Robinson,

I have been trying to speak with a vodacom consultant for weeks now to arrange the cancellation of my contract zero eight two five eight one eight six zero six but your IVR makes this IMPOSSIBLE and ever so infuriating!

Please can you arrange for me to be contacted on my work number in the next 15min?

J Coburn

Well it's been ten days and Vodacom haven't even attempted to contact their client