KP
Kobus P
1 reviews | Active since Jan 2011
03 Sept 2019, 08:42
Vodacom strals my data!!
In March 2019 I ordered an upgrade to my data contract for a 20GB+20GB Bonus + 20GB Night time contract. At the beginning of August, I did not receive the 20GB bonus data. After spending almost half a day on the phone to the call centre, this was added back to my data bundle. Now in September I again did not receive my 20GB bonus data. Is it Vodacom's habit to ***** from people what we pay for?
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 Sept 2019, 10:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2019, 10:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KP
Kobus P's updateReviewer Update
03 Sept 2019, 13:50No consultant contact, still no 20GB data!
KP
Kobus P's update03 Sept 2019, 13:50
Reviewer Update
No consultant contact, still no 20GB data!
KP
Kobus P's updateReviewer Update
04 Sept 2019, 13:38It is now more than 24 hours later. This consultant never called, and my data is still ******!
KP
Kobus P's update04 Sept 2019, 13:38
Reviewer Update
It is now more than 24 hours later. This consultant never called, and my data is still ******!
Vodacom's replyOfficial
05 Sept 2019, 11:36 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2019, 11:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
KP
Kobus P's updateReviewer Update
09 Sept 2019, 10:01Good day,
I eventually made contact with Vodacom. I was told that promotional bundles expire after 30 days, not 60 days. See contract clauses below:
7.2 you acknowledge and agree that should the Price Plan selected include any bundled data, then –
7.2.1. all data used after depletion of the bundled data will be charged at the current out-of-bundle rate as set out in the Tariff;
7.2.2. accumulated and unused data may be carried over for a period of up to 60 (sixty) days where after it shall be forfeited.
7.2.3. if you migrate to any other Price Plan , migration rules will apply and you may forfeit all or a portion of the accumulated data bundle
7.2.4. upon termination of this Agreement for any reason whatsoever, any accumulated Data or unused bundled Data shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.
I'm not sure how they read their own contracts!!!
I eventually made contact with Vodacom. I was told that promotional bundles expire after 30 days, not 60 days. See contract clauses below:
7.2 you acknowledge and agree that should the Price Plan selected include any bundled data, then –
7.2.1. all data used after depletion of the bundled data will be charged at the current out-of-bundle rate as set out in the Tariff;
7.2.2. accumulated and unused data may be carried over for a period of up to 60 (sixty) days where after it shall be forfeited.
7.2.3. if you migrate to any other Price Plan , migration rules will apply and you may forfeit all or a portion of the accumulated data bundle
7.2.4. upon termination of this Agreement for any reason whatsoever, any accumulated Data or unused bundled Data shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.
I'm not sure how they read their own contracts!!!
KP
Kobus P's update09 Sept 2019, 10:01
Reviewer Update
Good day,
I eventually made contact with Vodacom. I was told that promotional bundles expire after 30 days, not 60 days. See contract clauses below:
7.2 you acknowledge and agree that should the Price Plan selected include any bundled data, then –
7.2.1. all data used after depletion of the bundled data will be charged at the current out-of-bundle rate as set out in the Tariff;
7.2.2. accumulated and unused data may be carried over for a period of up to 60 (sixty) days where after it shall be forfeited.
7.2.3. if you migrate to any other Price Plan , migration rules will apply and you may forfeit all or a portion of the accumulated data bundle
7.2.4. upon termination of this Agreement for any reason whatsoever, any accumulated Data or unused bundled Data shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.
I'm not sure how they read their own contracts!!!
I eventually made contact with Vodacom. I was told that promotional bundles expire after 30 days, not 60 days. See contract clauses below:
7.2 you acknowledge and agree that should the Price Plan selected include any bundled data, then –
7.2.1. all data used after depletion of the bundled data will be charged at the current out-of-bundle rate as set out in the Tariff;
7.2.2. accumulated and unused data may be carried over for a period of up to 60 (sixty) days where after it shall be forfeited.
7.2.3. if you migrate to any other Price Plan , migration rules will apply and you may forfeit all or a portion of the accumulated data bundle
7.2.4. upon termination of this Agreement for any reason whatsoever, any accumulated Data or unused bundled Data shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.
I'm not sure how they read their own contracts!!!