Vodacom + Store Shocking Service

<p>I went to upgrade my phone/contract yesterday at a Vodacom store in NM Sandton.... What I thought would be a quick painless process turned out to be a long and dissapointing unsuccesful irate nightmare. I had all the relevant documentation with me, I knew which contract I wanted before hand hence one would expect this all to be a breeze espeially living in the 21st centuary with all this technology around us and what you would expect from a "leading telecoms provider" Due to my desired contract package I never required additional services for which I had on my previous contract. The vodacom consultant cancelled them as per my request and only afterwards advised me that the system does not allow them to process the upgrade at the same time as a cancellation and that there is a 24hour processing / turn around time and that i must come back tomorrow. I had to push her to call the Vodacom centre to try get this sorted then and there and they even said there is nothing they can do its a systems issue. This is totally unacceptable on both the shop part and vodacoms part. Surely the consutalnt should of advised me of this prior to canceling additional services and surely Vodacom systems should be technocoligcal geared to deal with these kinds of matters as and when requested and not having such a delayed processing time and out of date structures. All this being said even if i went to upgrade my contract today being month end yesterday i was further advised that the contract would also only start the following month which is also completely unacceptable.</p> <p> </p> <p>Seriously Vodacom i'm utterly dissapointed in this kind of service and offering. I have been a loyal client for numerous years now and would apprecaite some explanations regarding this and proper assitance in resolving this matter prior to me even considering fullfilling my upgrade.</p>