Vodacom Store Neglected to Submit Insurance Claim

On Monday 23 Feb 2015, I went to the vodacom store at Sovereign Quay below my office. My licence was copied and I handed the insurance claim form I had completed over to your employee. I was told it would take a little bit of time to process. Today, I went to collect my phone only to find out that the person I dealt with had not even bothered to submit my forms. This is absolutely unacceptable and complete lack of customer service. Insurance claims can be compromised in this manner. The phone i had requested had also not been ordered. Your staff were unhelpful and unapologetic. Absolutely shocking!!!! I trust that vodacom will waive my insurance excess to make up for the complete incompetence of your staff.