KM
Kutlwano M

1 reviews | Active since Dec 2014

17 Dec 2021, 07:11

Vodacom Store Mall of the south Bad Customer Service

Hi

I just wanted to share that my experience at the Vodacom s**** at mall of the south *upstairs" has been a disaster. I have gone to the store three times to port my number. The staff there are not friendly and always not willing to help. They sent me to the downstairs Vodacom store because they said they are offline and couldn't assist etc. Please ensure that the staff go on a customer service course because they might not only be turning me away alone. Because of this bad experience I have had a negative attitude towards Vodacom as a service, I wouldn't recommend it to anyone.

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Replies (1)
Vodacom
Vodacom's reply17 Dec 2021, 07:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team