Vodacom Store Mall of the South

I received very bad service from one of your employees by the name of TK at Vodacom Mall of the South not once but 3 times. He was very rude and not helpful at all. I’ve been there 3 times trying to do an e-sim and he keeps saying that the system is offline I must come the following day. The last time I was there and he pointed to the ceiling and showed me a green light on what looked like a router and said if it’s like that then the system is offline and if it’s blue then it means it’s working. Today (24.09.2025) I was there and the light was blue but he said to me with a very bad attitude that they are offline he can only assist contract clients and cant assist prepaid clients who want to do an e-sim. I even reminded him what he said previously but he just said they are offline there’s nothing he can do I must go!! My problem is his attitude and how he spoke with me. He didn’t even try to provide me with a solution or a number to call or website I can use and do it online. He said his name is TK, he has a bad attitude and not helpful at all!!