MS
Muhammad S
1 reviews | Active since Oct 2017
16 May 2023, 08:22
Vodacom store is useless
The Vodabucks store is the worst place to buy anything. Please do not purchase any products from them. I ordered something last night and the system cancelled it for no apparent reason. I called Vodacom. They said we can’t do anything about the product and you have to wait for 7 days for a refund. I am now unable to buy it again until I get the refund and by then the product will probably be sold out
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
16 May 2023, 10:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 May 2023, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MS
Muhammad S's updateReviewer Update
17 May 2023, 10:19So no consultant contacted me and Vodacom did nothing about it. Please people DO NOT shop anything from the Vodacom shop
MS
Muhammad S's update17 May 2023, 10:19
Reviewer Update
So no consultant contacted me and Vodacom did nothing about it. Please people DO NOT shop anything from the Vodacom shop
Vodacom's replyOfficial
17 May 2023, 10:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2023, 10:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
MS
Muhammad S's updateReviewer Update
23 May 2023, 08:31So Vodacom contacted last week after my review and said they’ll look in to it and get back to me. It’s already 1 week and they did nothing about it. And I’m a red VIP plus customer. Please just stay away from Vodacom
MS
Muhammad S's update23 May 2023, 08:31
Reviewer Update
So Vodacom contacted last week after my review and said they’ll look in to it and get back to me. It’s already 1 week and they did nothing about it. And I’m a red VIP plus customer. Please just stay away from Vodacom
MS
Muhammad S's updateReviewer Update
29 May 2023, 08:57Just to let you all know. It’s now 2 weeks and Vodacom did nothing to resolve my issue. Please stay away from the Vodabucks store on the Vodacom app
MS
Muhammad S's update29 May 2023, 08:57
Reviewer Update
Just to let you all know. It’s now 2 weeks and Vodacom did nothing to resolve my issue. Please stay away from the Vodabucks store on the Vodacom app