Vodacom store galleria mall

My complaint is regarding the vodacom shop at galleria mall in Durban is due to the inconveniences caused by the lack of proper service.

On the 19th of December I had taken a contract through the store which was a deal for a Huawei P20 pro, Y5 prime and T3 media pad as advertised in the vodacom magazine. I was informed that there was no stock of the Y5 prime and T3 but that stock would arrive by the weekend. I had visited the store twice since on the on the 20th and again on the 22nd, which was when I was told the stock should arrive. I had received the T3 media pad but was still outstanding the Y5 prime and Sim card for the media pad.

I was then told that either Monday the 24th I would receive the goods or if not then on Wednesday the 26th I definitely would, which I agreed to and did not mind. On the 26th I had called the store to enquire and the response was sorry its a public holiday and suppliers are not delivering, but they will call me on the 27th to let me know what's happening. I had informed the consultant that I was scheduled to leave Durban for Capetown on the 27th that is why I didn't mind waiting for the stock until the 26th. I was then told that usually around lunch time the delivery should've been made, so I agreed to wait for the call. NO ONE had contacted me since then, this morning I had phoned again to enquire only to be told that there's still no stock, so I had asked to speak to the manager or the owner as I had before only to be told once again neither were present in the store. I then asked the employee to forward my name and contact details to either the owner or manager so I can escalate the issue and get the proper response, and to make sure that either can contact me today, the 28th, but yet again I was not contacted.

Trying to deal with this issue has gone from troublesome to absolutely infuriating as it take several attempts throughout the day to get through to store on telephone as the phone just rings with no answer, I have delayed my personal plans because I had been told constantly that the goods will arrive and then it doesn't, and I cannot even escalate the issue because there isn't any management available.

The only reason I'm writing an email and not calling head office is because I cannot get through to the store on telephone again as no one answers to get the head office contact details. I do need this matter resolved URGENTLY as I cannot further delay my trip as it's not for vacation.