Vodacom store being run into the ground

I recently upgraded my contract at Vodacom Northgate to the Sony Xperia XZ1 deal with a PS4. I was notified by the consultant that the PS4 Is out of stock in the shop and will be ordered and i can collect the following week. Currently I have already been paying for the PS4 for nearly 2 months an have not received it, I contact the store (if they bother answering the phone) at least twice a week to find out anything about this. I have a contract that is due for upgrade currently but I refuse to upgrade it as I am not sure if I want to rather move to another service provider, as it seems you cannot look after this one that has been with you for over 10 years...

Why do you guys swell deals that you do not have stock of it makes no sense to me, if any SME had to do business like this they would be shutdown, this is truly unacceptable and the fact that your store staff have no idea what is happening with stock is ridiculous.

You should also look into getting the store managers to start doing their jobs better, this is the first time I have had an issue with Northgate, but the fact that a manager cannot be bothered to phone me back is really shoddy, I dont even go to the Vodacom at Fourways (the one opposite Dis-Chem) anymore because they honestly have to be your most pathetic store in regards to service...

If someone can get back to me in regards to this it would be great, however I must be honest looking at the fact that the managers could not be bothered getting back to a client points at you having issues further up the food chain.

waiting with bated breath...

Gareth Vorster