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Rochelle V

1 reviews | Active since May 2018

07 Jan 2022, 08:20

Vodacom store, a ****!

So after a call on the 3rd of a January and a promise to send an email. NO SURPRISE! No email, and no further communication. Your service is absolutely shocking Vodacom! An order placed on Vodacom store on the 8th of December and no communication of when we will get it and its more than 5-7 working days later?!!!!

Your Vodacom store is definitely a ****, after all the bad reviews read and people who paid and never got their order, I honestly cannot think otherwise. So you take R600 from our account but expect to just let us let you not send us a product we paid for??

Honestly shocked. Someone needs to urgently call me to fix this!

Sincerely, very unhappy client.

0
Replies (4)
Vodacom
Vodacom's reply07 Jan 2022, 10:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

RV
Rochelle V's update07 Jan 2022, 10:59
Reviewer Update
Please contact me urgently on ***
Vodacom
Vodacom's reply07 Jan 2022, 12:04
Official
 Good day  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query.  We apologize for the inconvenience and appreciate your patience.  Vodacom Consumer Website Team 

Best regards,

RV
Rochelle V's update07 Jan 2022, 12:09
Reviewer Update
Hi There
As mentioned someone called and said they will email us. Which was never done. Pretty sure they wrote the email down wrong. Please get them to call back to confirm.