Vodacom stop ripping people off while they're not even utilizing your service!!! Hire agents that know their job too

Hello, I took up a contract with Vodacom for a cellphone in October 2020. 2022 they started missing debit order dates and I kept paying EFT. 2023 October, November my invoices reflected R0.00 and I assumed that was the end of the contract. December I had R1100 arrears, I paid and requested contract closure.

It's January now and I'm still owing a monthly installment. Furthermore their agents are clueless and useless I just spoke to a Cebisile that was loud, rude and clueless. She told me that my contract ends in August due to arrears. When i asked if the contract is 4 years now she doesn't know why.

Vodacom stop ripping people off when they're not even utilizing your service!

Can someone informed sort out this mess!