WB
Willie B

1 reviews | Active since Mar 2009

22 Apr 2021, 14:49

VODACOM, STOP OVER CHARGING or CANCEL THE DEAL!

The monthly subscription has been increased to more than double the amount agreed to in the contract - without my consent. I have asked for proof of my consent (either somewhere in the contract or for some signed notification). I have also asked numerous times: PLEASE RECTIFY THE BILLING and continue to bill me as per the contract or OPTION 1: offer me some reasonable NEW agreement I could consider, or OPTION 2: please cancel the contract which has run out of the initial 24 month contract period (and continues on a month to month basis). This is my last attempt - I have done my utmost to get the matter resolved.

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2021, 07:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team