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Phumeza M

1 reviews | Active since Jul 2022

22 Feb 2025, 08:23

Vodacom stop ****ming me

I have 3 active contracts with vodacom off which 1 was due for an upgrade, my router. In Dec I received a call saying that they going to upgrade my router and I am going to pay R150 for this upgrade. In January I received a call from Elite Mobiles saying that they are delivering my SIM card, 3 x R150 were debited in my account. I called and enquired I was told it’s for an upgrade. My invoice came in January R676 was added in my account. I called and I was told that I opened another router contract in January, upgraded my current line from flexi 0 to flexi 150. And I have a line that have been inactive since 2022 it was also upgraded. I called again for these to be reversed, the router was put on prepaid, and the 2 numbers for airtime were not. Please vodacom reverse these contracts this is *****ing from me. You have ****** enough from me. I have been calling you and I keep being **** to and nothing is done.

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Replies (2)
Vodacom
Vodacom's reply24 Feb 2025, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 Feb 2025, 10:52
Official
Dear Phumeza.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided.
 
Regards
Vodacom Consumer Website Team

Best regards,