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TRACEY-LEE ROBERTS

1 reviews | Active since Jul 2020

05 Aug 2024, 13:01

VODACOM STOP MESSING WITH OUR HARD-EARNED MONEY!

I don't even know where to start!!! I have a double deal contract with Vodacom for several years. It is time for me upgrade the contract but was told i cannot upgrade my number as my plan was migrated last year. I was never informed that if you migrate then the contract is extended with another 1 year. After contacting Vodacom, i spoke to a very polite and helpfull guy named Clint. He explained that because the migrated to another plan i cannot upgrade, but should i migrate back to the previous plan i was on i would be able to upgrade in September. I was happy with his assistance. After several calls thereafter i was told 10 thousand different stories from customer care to upgrade to wherever i was transferred too. My contract was migrated back to the old plan like previously explained now i need to wait another year to upgrade. For such a well-established institution, i am now totally confused of what is happening. I was told i could upgrade my number is September and that is what i expect. So i now need to pay for a contract that is 2 years old for another year because they migrated my contract. Vodacom really know how to mess with out hard earned money! I will take this matter to the highest rank possible for it to be sorted out. They cannot keep getting away with this and to top it all the consultant's sound as if they are angry because you are phoning. I want this matter resolved as soon as possible as i was misleaded by the information given. I will not let this matter slide and feel i should cancel my contract with them.

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Replies (3)
Vodacom
Vodacom's reply05 Aug 2024, 14:30
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
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TRACEY-LEE ROBERTS's update06 Aug 2024, 08:22
Reviewer Update
Good day, to date no-one from Vodacom has contacted me regarding my complaint. How professional is that? I was advised that a consultant would call me and i requested to speak to a senior/manager.
If this matter is not resolved today, i will be taking it further.
TR
TRACEY-LEE ROBERTS's update07 Aug 2024, 08:48
Reviewer Update
Day 4 and still not a call or message from Vodacom!!! How can you be so unprofessional for such a well-established company. I will enquire from ICASA's Consumer Protection Department with regards to how i can do to resolve this matter.