vodacom, stop messing me around

who is *** telling me to take my Alcatel router to a Vodacare outlet. you cant even respond, its like dealing with a brickwall. I want to cancel this contract as I had no service since getting it. the router was delivered to me in a faulty state over the festive season when i needed it the most. I have requested them to come pick up. I received an email that my request will be expedited since I complained via Hello Peter before, but then they reply with ***?????what a disappointment!