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Siyanda N

1 reviews | Active since Nov 2020

20 Nov 2020, 10:24

VODACOM STOP DEBITING ME FOR FIBER THAT WAS NEVER INSTALLED

Vodacom promised fiber, but today I am being charged for using the free LTE they said it was for waiting while fiber is not installed. i was told that the fiber will be installed within 21 working days. 3 months later still im being charged/debited for the fiber that was never installed, I canceled everything but 1 month recerved an invoice again. I am so angry, and this is a **** to people from vodacom. when i call vodacom billing department they put me on hold for more than 30 minutes until i drop the call, when i call again no one answers.

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Replies (1)
Vodacom
Vodacom's reply20 Nov 2020, 10:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team